Adobe Creative Cloud: No Internet Connection

Environment OS: Windows 10 Pro v1909 Affected Programs: Adobe Creative Cloud, Microsoft OneNote Application: NordVPN (and other VPN services) Observation After connecting with a VPN, you have Internet access with your Web Browser, but: Adobe Creative Cloud Desktop will not connect, showing the error: “No Internet Connection” and displays the message: “You are offline. Some … Read more

No Internet Access Because of Invalid Network

The Gateway IP address for the default route,, should be the IP address of the Default Gateway/router for your current network. Open a Command Prompt, with admin rights, then type the following command, then press the Enter key: route print If the Gateway IP address for the default route,, has the wrong IP … Read more

HyperTerminal is no longer part of Windows

OS Windows 7, Windows Vista According to Microsoft, “HyperTerminal is no longer part of Windows.” Purpose of HyperTerminal HyperTerminal is a terminal emulation program that supports communications over TCP/IP networks, Modems, and serial COM ports. I use HyperTerminal to connect, via the serial port, to the console port on Cisco switches and routers. This lets … Read more

Unidentified Network – Local Only Access

Alternate title: Unable to Connect to the Internet OS: Windows Vista Business Router: Linksys BEFSR41, and Cisco Problem Description Upon connecting to a new network, “Access” in Network and Sharing Center indicates that the connection is “Local Only” instead of “Local and Internet.” Windows Vista firewall is enabled, but no recent changes were made System … Read more

Cisco VPN Client Installation Terminates With Error 28000

Program: Cisco VPN Client v5.0.07.0290OS: Windows 8.1 Pro 64-bitComputer: Lenovo X220 Tablet After upgrading from Windows 8 Pro to Windows 8.1 Pro, the Cisco VPN NIC driver stopped working.The driver wouldn’t update via Device Manager. I uninstalled the Cisco VPN Client then rebooted the computer. When I tried re-installing the Cisco VPN Client, … Read more

PNG images are not displayed in Internet Explorer

Symptom In Internet Explorer, PNG images on a Web page may not display. Instead, a placeholder (red X), may appear in place of the PNG images, but all other image types are displayed. Solution If PNGs display when logged in as an Administrator, then try restoring the default security templates for the affected user: Log … Read more

Determine MAC and IP Addresses of Devices on the Network

Step 1: Ping the broadcast address on your network from any Windows machine. If your subnet is 192.168.1.x with a mask of, then you would ping Don’t be concerned about the “Request timed out” messages. C:\Users\Demo>ping Pinging with 32 bytes of data: Request timed out. Request timed out. Request timed out. … Read more

Disable UPnP (Universal Plug-and-Play) on Your Network

NAT traversal technology allows network applications to detect that they are behind a UPnP-enabled NAT device. Then the applications can learn the shared, globally-routable IP address, and configure port mappings to forward packets from the external port of the NAT to the internal port used by the application—and all automatically so the user doesn’t have to manually configure … Read more

Protecting Your Accounts and Identity from Theft

Why Should I Care? To learn how much you’re at risk, and what you can do to protect your accounts from getting compromised or identity theft. Attempting to recover access to your compromised accounts, or handling the fallout from identity theft, and the wasted time in doing so is stressful. You may never regain access … Read more