Screen Capture Utilities

A screen capture or screen grab, also know as a screen shot or print screen, is a digital image recording of the contents of a computer screen, tablet, or phone display. These utilities will allow you to capture a window, rectangular area, or free-form area of a screen or window, and annotate it. Built-In Microsoft … Read more

MacOS: User Account Won’t Delete

Scenario We were unable to delete an account using MacOS: System Preferences > Users & Groups.After selecting the user to delete, and clicking the “-“, we were prompted for the password of the account we were attempting to delete, which failed. I don’t recall if the error was invalid password or user not found. We … Read more

Unable to upgrade Samsung Smart Switch for a Standard User Account

Samsung Smart Switch is software used to transfer contacts, etc. to a new Samsung phone, synchronize Contacts with Microsoft Outlook, and/or backup the phone. This is a typical issue where the software was developed without testing as a Standard User as the primary account. Environment Application: Samsung Smart Switch v4.1.16102.12, v4.2.20061.8, v4.2.20113.5 OS: Windows 10 … Read more

How to enable AHCI in Windows 7 after installation as ATA

OS Windows 7 To enable AHCI (Advanced Host Controller Interface) after Windows 7 is installed with ATA mode, do the following: Start Windows 7 Run Registry Editor Go to: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Msahci Change the “Start” value from 3 to 0 Reboot and go to the BIOS immediately Set BIOS to AHCI The next time Windows 7 loads, … Read more

Gadgets Not Loading or Missing from The Desktop

If Windows Gadgets are not loading or are missing from the Desktop, try the following: Use Task Manager to end the sidebar.exe process Right-click on the Desktop and select Gadgets from the Context Menu to restart sidebar.exe Microsoft recommends disabling the Windows Sidebar and Gadgets because of security concerns. Microsoft Security Advisory (2719662): Vulnerabilities in … Read more

No Internet Access Because of Invalid 0.0.0.0 Network

The Gateway IP address for the default route, 0.0.0.0, should be the IP address of the Default Gateway/router for your current network. Open a Command Prompt, with admin rights, then type the following command, then press the Enter key: route print If the Gateway IP address for the default route, 0.0.0.0, has the wrong IP … Read more

Windows Store App: “Your PC isn’t connected to the Internet.”

OS: Microsoft Windows 8 Professional (64-bit) System: Lenovo ThinkPad X220 Tablet Symptom Network connectivity and Web browsing are working properly. Only the Windows Store App has a problem and displays the following message:  “Your PC isn’t connected to the Internet.” Solution Open a Command prompt Clear the Windows Store app cache by running: WSReset.exe The … Read more