Unable to upgrade Samsung Smart Switch for a Standard User Account

Samsung Smart Switch is software used to transfer contacts, etc. to a new Samsung phone, synchronize Contacts with Microsoft Outlook, and/or backup the phone. This is a typical issue where the software was developed without testing as a Standard User as the primary account. Environment Application: Samsung Smart Switch v4.1.16102.12, v4.2.20061.8, v4.2.20113.5 OS: Windows 10 …

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Wacom Intuos Pro: Multi-Touch Stops Working [Fix]

Environment OS: Windows 10 v1909 Device: Wacom Intuos Pro Pen Tablet S (PTH-460) – 2019 edition Wacom Driver Info: v6.3.38-2 Connection: Plugged into a built-in USB 3.0 port Observations The tablet stops responding to multi-touch input. The tablet responds to input from the Pro Pen 2 The tablet’s buttons & touch wheel continue to work …

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Adobe Creative Cloud: No Internet Connection

Environment OS: Windows 10 Pro v1909 Affected Programs: Adobe Creative Cloud, Microsoft OneNote Application: NordVPN (and other VPN services) Observation After connecting with a VPN, you have Internet access with your Web Browser, but: Adobe Creative Cloud Desktop will not connect, showing the error: “No Internet Connection” and displays the message: “You are offline. Some …

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Offline (The disk is offline because it has a signature collision with another disk that is online)

System Dell OptiPlex 760 Desktop OS Windows 7 Ultimate 64-bit Issue I replaced a drive that had Windows Vista Business 32-bit so that I could do a clean install of Windows 7 and still keep Vista just in case. After Windows 7 was fully installed, I hooked up the original hard drive using an Apricorn …

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Windows Store App: “Your PC isn’t connected to the Internet.”

OS: Microsoft Windows 8 Professional (64-bit) System: Lenovo ThinkPad X220 Tablet Symptom Network connectivity and Web browsing are working properly. Only the Windows Store App has a problem and displays the following message:  “Your PC isn’t connected to the Internet.” Solution Open a Command prompt Clear the Windows Store app cache by running: WSReset.exe The …

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Cisco VPN Client Installation Terminates With Error 28000

Program: Cisco VPN Client v5.0.07.0290 OS: Windows 8.1 Pro 64-bit Computer: Lenovo X220 Tablet After upgrading from Windows 8 Pro to Windows 8.1 Pro, the Cisco VPN NIC driver stopped working. The driver wouldn’t update via Device Manager. I uninstalled the Cisco VPN Client 5.0.07.0290 then rebooted the computer. When I tried re-installing the Cisco …

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Windows 8.1 Store Broker (wshost.exe): High CPU Usage

OS: Windows 8.1 System: Microsoft Surface Pro 2 Issue: “Store Broker” starts up by itself without accessing the Microsoft Store and uses 35% of the CPU. Solution Open Task Manager and end the “Store” and “Store Broker” tasks. Open File Explorer and go to the C:\Users\{User}\AppData\Local\Packages\winstore_cw5n1h2txyewy\LocalState directory, where {User} is the name of the user …

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