Unable to upgrade Samsung Smart Switch for a Standard User Account

Samsung Smart Switch is software used to transfer contacts, etc. to a new Samsung phone, synchronize Contacts with Microsoft Outlook, and/or backup the phone. This is a typical issue where the software was developed without testing as a Standard User as the primary account. Environment Application: Samsung Smart Switch v4.1.16102.12, v4.2.20061.8 OS: Windows 10 Professional …

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Wacom Intuos Pro: Multi-Touch Stops Working [Fix]

Environment OS: Windows 10 v1909 Device: Wacom Intuos Pro Pen Tablet S (PTH-460) – 2019 edition Wacom Driver Info: v6.3.38-2 Connection: Plugged into a built-in USB 3.0 port Observations The tablet stops responding to multi-touch input. The tablet responds to input from the Pro Pen 2 The tablet’s buttons & touch wheel continue to work …

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Adobe Creative Cloud: No Internet Connection

Environment OS: Windows 10 Pro v1909 Affected Programs: Adobe Creative Cloud, Microsoft OneNote Application: NordVPN (and other VPN services) Observation After connecting with a VPN, you have Internet access with your Web Browser, but: Adobe Creative Cloud Desktop will not connect, showing the error: “No Internet Connection” and displays the message: “You are offline. Some …

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No Internet Access Because of Invalid 0.0.0.0 Network

The Gateway IP address for the default route, 0.0.0.0, should be the IP address of the Default Gateway/router for your current network. Open a Command Prompt, with admin rights, then type the following command, then press the Enter key: route print If the Gateway IP address for the default route, 0.0.0.0, has the wrong IP …

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Offline (The disk is offline because it has a signature collision with another disk that is online)

System Dell OptiPlex 760 Desktop OS Windows 7 Ultimate 64-bit Issue I replaced a drive that had Windows Vista Business 32-bit so that I could do a clean install of Windows 7 and still keep Vista just in case. After Windows 7 was fully installed, I hooked up the original hard drive using an Apricorn …

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PNG images are not displayed in Internet Explorer

Symptom In Internet Explorer, PNG images on a Web page may not display. Instead, a placeholder (red X), may appear in place of the PNG images, but all other image types are displayed. Solution If PNGs display when logged in as an Administrator, then try restoring the default security templates for the affected user: Log …

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Windows Store App: “Your PC isn’t connected to the Internet.”

OS: Microsoft Windows 8 Professional (64-bit) System: Lenovo ThinkPad X220 Tablet Symptom Network connectivity and Web browsing are working properly. Only the Windows Store App has a problem and displays the following message:  “Your PC isn’t connected to the Internet.” Solution Open a Command prompt Clear the Windows Store app cache by running: WSReset.exe The …

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Cisco VPN Client Installation Terminates With Error 28000

Program: Cisco VPN Client v5.0.07.0290 OS: Windows 8.1 Pro 64-bit Computer: Lenovo X220 Tablet After upgrading from Windows 8 Pro to Windows 8.1 Pro, the Cisco VPN NIC driver stopped working. The driver wouldn’t update via Device Manager. I uninstalled the Cisco VPN Client 5.0.07.0290 then rebooted the computer. When I tried re-installing the Cisco …

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Windows 8.1 Store Broker (wshost.exe): High CPU Usage

OS: Windows 8.1 System: Microsoft Surface Pro 2 Issue: “Store Broker” starts up by itself without accessing the Microsoft Store and uses 35% of the CPU. Solution Open Task Manager and end the “Store” and “Store Broker” tasks. Open File Explorer and go to the C:\Users\{User}\AppData\Local\Packages\winstore_cw5n1h2txyewy\LocalState directory, where {User} is the name of the user …

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