Unable to upgrade Samsung Smart Switch for a Standard user account

Application: Samsung Smart Switch v4.1.16102.12 OS: Windows 10 Professional (64-bit) v1607 Issue: Installing Smart Switch under a Standard user account completes without any errors. But, when you check Information > Smart Switch Information, the version number is still the old version. During installation, UAC (User Access Control) does prompt for an Administrator password. Installing Smart…

Continue reading

Determine MAC and IP Addresses of Devices on the Network

Step 1: Ping the broadcast address on your network from any Windows machine. If your subnet is 192.168.1.x with a mask of 255.255.255.0, then you would ping 192.168.1.255. Don’t be concerned about the “Request timed out” messages. C:\Users\Demo>ping 192.168.1.255 Pinging 192.168.1.255 with 32 bytes of data: Request timed out. Request timed out. Request timed out….

Continue reading

Export Device Drivers in Use by Windows

OS: Windows 8.1 Update 1 Application: PowerShell Reference: https://technet.microsoft.com/en-us/library/dn614084.aspx http://woshub.com/how-to-export-drivers-using-powershell-in-windows-8-1-u1/ Windows 8.1 Update 1 includes a new Powershell cmdlet, Export-WindowsDriver, that allows one to export all the installed third-party drivers from the Driver Store. Directories for each device driver will be created in the destination directory. The directory names will be based on the name…

Continue reading

Unable to Upgrade Samsung Kies 3 for a Standard user account

Application: Samsung Kies 3 (v3.2.15024.8) OS: Microsoft Windows 8.1 Professional (64-bit) Device: Microsoft Surface Pro 2 Issue : Installing Samsung Kies 3 under a Standard user account completes without any errors. But, when you check Information > Kies Information, the version number is still the old version. During installation, UAC (User Access Control) does prompt…

Continue reading

Windows 8.1 Store Broker (wshost.exe): High CPU Usage

OS: Windows 8.1 System: Microsoft Surface Pro 2 Issue: “Store Broker” starts up by itself without accessing the Microsoft Store and uses 35% of the CPU. Solution Open Task Manager and end the “Store” and “Store Broker” tasks. Open File Explorer and go to the C:\Users\{User}\AppData\Local\Packages\winstore_cw5n1h2txyewy\LocalState directory, where {User} is the name of the user…

Continue reading

Cisco VPN Client Installation Terminates With Error 28000

Program: Cisco VPN Client v5.0.07.0290 OS: Windows 8.1 Pro 64-bit Computer: Lenovo X220 Tablet After upgrading from Windows 8 Pro to Windows 8.1 Pro, the Cisco VPN NIC driver stopped working. The driver wouldn’t update via Device Manager. I uninstalled the Cisco VPN Client 5.0.07.0290 then rebooted the computer. When I tried re-installing the Cisco…

Continue reading

Windows Store App: “Your PC isn’t connected to the Internet.”

OS: Microsoft Windows 8 Professional (64-bit) System: Lenovo ThinkPad X220 Tablet Symptom Network connectivity and Web browsing are working properly. Only the Windows Store App has a problem and displays the following message:  “Your PC isn’t connected to the Internet.” Solution Open a Command prompt Clear the Windows Store app cache by running: WSReset.exe The…

Continue reading