Unable to upgrade Samsung Smart Switch for a Standard user account

Application: Samsung Smart Switch v4.1.16102.12 OS: Windows 10 Professional (64-bit) v1607 Issue: Installing Smart Switch under a Standard user account completes without any errors. But, when you check Information > Smart Switch Information, the version number is still the old version. During installation, UAC (User Access Control) does prompt for an Administrator password. Installing Smart … Read moreUnable to upgrade Samsung Smart Switch for a Standard user account

Unable to Upgrade Samsung Kies 3 for a Standard user account

Application: Samsung Kies 3 (v3.2.15024.8) OS: Microsoft Windows 8.1 Professional (64-bit) Device: Microsoft Surface Pro 2 Issue : Installing Samsung Kies 3 under a Standard user account completes without any errors. But, when you check Information > Kies Information, the version number is still the old version. During installation, UAC (User Access Control) does prompt … Read moreUnable to Upgrade Samsung Kies 3 for a Standard user account

Microsoft Surface Pro 2: “No Battery Detected” Error

If your Microsoft Surface Pro 2 is displaying a “No Battery Detected” error, try the following: Turn off the Surface Pro 2 Hold the Volume Up and the Power buttons for 15 seconds. The Surface logo may flash, but continue to hold both buttons for 15 seconds. Release both buttons. Wait for 10 seconds. Turn … Read moreMicrosoft Surface Pro 2: “No Battery Detected” Error

Windows 8.1 Store Broker (wshost.exe): High CPU Usage

OS: Windows 8.1 System: Microsoft Surface Pro 2 Issue: “Store Broker” starts up by itself without accessing the Microsoft Store and uses 35% of the CPU. Solution Open Task Manager and end the “Store” and “Store Broker” tasks. Open File Explorer and go to the C:\Users\{User}\AppData\Local\Packages\winstore_cw5n1h2txyewy\LocalState directory, where {User} is the name of the user … Read moreWindows 8.1 Store Broker (wshost.exe): High CPU Usage

Cisco VPN Client Installation Terminates With Error 28000

Program: Cisco VPN Client v5.0.07.0290 OS: Windows 8.1 Pro 64-bit Computer: Lenovo X220 Tablet After upgrading from Windows 8 Pro to Windows 8.1 Pro, the Cisco VPN NIC driver stopped working. The driver wouldn’t update via Device Manager. I uninstalled the Cisco VPN Client 5.0.07.0290 then rebooted the computer. When I tried re-installing the Cisco … Read moreCisco VPN Client Installation Terminates With Error 28000

Windows Store App: “Your PC isn’t connected to the Internet.”

OS: Microsoft Windows 8 Professional (64-bit) System: Lenovo ThinkPad X220 Tablet Symptom Network connectivity and Web browsing are working properly. Only the Windows Store App has a problem and displays the following message:  “Your PC isn’t connected to the Internet.” Solution Open a Command prompt Clear the Windows Store app cache by running: WSReset.exe The … Read moreWindows Store App: “Your PC isn’t connected to the Internet.”

PNG images are not displayed in Internet Explorer

Symptom In Internet Explorer, PNG images on a Web page may not display. Instead, a placeholder (red X), may appear in place of the PNG images, but all other image types are displayed. Solution If PNGs display when logged in as an Administrator, then try restoring the default security templates for the affected user: Log … Read morePNG images are not displayed in Internet Explorer

Offline (The disk is offline because it has a signature collision with another disk that is online)

System Dell OptiPlex 760 Desktop OS Windows 7 Ultimate 64-bit Issue I replaced a drive that had Windows Vista Business 32-bit so that I could do a clean install of Windows 7 and still keep Vista just in case. After Windows 7 was fully installed, I hooked up the original hard drive using an Apricorn … Read moreOffline (The disk is offline because it has a signature collision with another disk that is online)

No Internet Access Because of Invalid 0.0.0.0 Network

The Gateway IP address for the default route, 0.0.0.0, should be the IP address of the Default Gateway/router for your current network. Open a Command Prompt, with admin rights, then type the following command, then press the Enter key: route print If the Gateway IP address for the default route, 0.0.0.0, has the wrong IP … Read moreNo Internet Access Because of Invalid 0.0.0.0 Network