Unable to Upgrade Samsung Kies 3 for a Standard user account

Application: Samsung Kies 3 (v3.2.15024.8) OS: Microsoft Windows 8.1 Professional (64-bit) Device: Microsoft Surface Pro 2 Issue : Installing Samsung Kies 3 under a Standard user account completes without any errors. But, when you check Information > Kies Information, the version number is still the old version. During installation, UAC (User Access Control) does prompt…

Continue reading

Windows 8.1 Store Broker (wshost.exe): High CPU Usage

OS: Windows 8.1 System: Microsoft Surface Pro 2 Issue: “Store Broker” starts up by itself without accessing the Microsoft Store and uses 35% of the CPU. Solution Open Task Manager and end the “Store” and “Store Broker” tasks. Open File Explorer and go to the C:\Users\{User}\AppData\Local\Packages\winstore_cw5n1h2txyewy\LocalState directory, where {User} is the name of the user…

Continue reading

Cisco VPN Client Installation Terminates With Error 28000

Program: Cisco VPN Client v5.0.07.0290 OS: Windows 8.1 Pro 64-bit Computer: Lenovo X220 Tablet After upgrading from Windows 8 Pro to Windows 8.1 Pro, the Cisco VPN NIC driver stopped working. The driver wouldn’t update via Device Manager. I uninstalled the Cisco VPN Client 5.0.07.0290 then rebooted the computer. When I tried re-installing the Cisco…

Continue reading

Windows Store App: “Your PC isn’t connected to the Internet.”

OS: Microsoft Windows 8 Professional (64-bit) System: Lenovo ThinkPad X220 Tablet Symptom Network connectivity and Web browsing are working properly. Only the Windows Store App has a problem and displays the following message:  “Your PC isn’t connected to the Internet.” Solution Open a Command prompt Clear the Windows Store app cache by running: WSReset.exe The…

Continue reading

Offline (The disk is offline because it has a signature collision with another disk that is online)

System Dell OptiPlex 760 Desktop OS Windows 7 Ultimate 64-bit Issue I replaced a drive that had Windows Vista Business 32-bit so that I could do a clean install of Windows 7 and still keep Vista just in case. After Windows 7 was fully installed, I hooked up the original hard drive using an Apricorn…

Continue reading

No Internet Access Because of Invalid 0.0.0.0 Network

The Gateway IP address for the default route, 0.0.0.0, should be the IP address of the Default Gateway/router for your current network. At a Command Prompt type the following command, then press the Enter key: route print If the Gateway IP address for the default route, 0.0.0.0, has the wrong IP address for your current…

Continue reading